Simply find a SIM and order online. We will be with you every step of the way so if you run into any trouble, just message us and we will be with you as fast as humanly possible!

As long as your phone is unlocked and compatible then you can use our SIMs/eSIMs.

SIMs

Simply take out your Aussie SIM (keep it safe!) and replace it with your new SIM from SimsDirect. When you return home simply dispose of your travel SIM and switch back to your Aussie SIM.

eSIM

Before you purchase, make sure your phone is eSIM compatible. Once you purchase, we'll send you instructions to install your eSIM.

Some of our SIMs/ eSIMs have special phone requirements will have it clearly described in the product descriptions, you can also chat with us to make sure your device is supported.

Our SIMs generally have no issues, however nothing is a guarantee.

Sometimes SIMs have unforeseen technical issues that will need some fiddling around to fix.

If you land and your SIM does not work as expected then you will need to:

1. Ensure you have followed all steps in your SIMs digital PDF guide.

2. Reach out to us for support via our live chat or email us at hello@simsdirect.com.au

3. If our technical support can't solve your issues then you will be entitled to our Money Back Guarantee and we will help you find the best local option for the rest of your trip.

Please read the terms and conditions of our Money Back Guarantee.

We are here to help Aussies travel connected. Our travel SIMs are perfect for Aussies who are going on holiday, visiting friends and family or working abroad. Our SIMs are local prepaid SIMs from other countries.

Many of our customers choose to use our SIMs because:

1. It's the best value for money. Prepaid SIM Cards offer the lowest price for data and calls.
2. It's convenient. Organizing your SIM before leaving is much easier than waiting until you land.
3. You can avoid roaming charges. Turning on your Aussie SIM overseas can lead to nightmare bill shocks when you return home.

We offer 3 different sizes for each SIM card - Standard, Micro, and Nano. All you need to do is make sure that you pop out the correct size that is compatible with your device.

An eSIM (embedded SIM) is a small chip that is built into newer models of mobile phones, tablets, and other technology. You can check the list of compatible devices here. 

Unlike a traditional SIM, you do not need to buy a physical card and insert it into your phone. Instead, you can buy a data place, scan a QR code or get a unique code and activate the eSIM to access mobile data. 

Nope. We are here to help you save on your roaming. With our prepaid SIMs you get exactly what you pay for with no additional fees or costs. For as little as $2 a day, we offer the best way to travel connected.

No, our products come with an overseas local number. So you would need to share your new number with friends and family for them to contact you. While your travel SIM is inserted calls to your Australian number will not go through as it is not connected to a network.

We accept Visa, Mastercard, American Express and Paypal.

Additionally you can buy now and pay later with 0% Interest through ZIPpay.

You will receive an order confirmation email after you have placed your order. You can also confirm with us by contacting us via live chat or email.

You will be able to download a PDF invoice after you have purchased. This can be found in your order confirmation email.

We offer discounts throughout the year, but remember, they're here for a limited time only.

Whenever there's a deal up for grabs, you'll find it popping up on our website, or sprinkled throughout your purchase journey. So, stay alert and keep an eye on our site!

We only accept one discount per order.

You can use your discount code during checkout after you have added items to your cart and entered your details. When you apply the discount it will reduce your grand total before you are billed.

We are working on providing a program to our loyal customers where you can earn connect points* by spending with us. You will be able to convert these points into unique discount codes.

If your order has not been shipped out, we can cancel your order and refund you. Contact us for more information.

We ship all orders with Australia Post via Registered (4-7 business days) or Express postage (1-3 business days).

We do same day dispatch up to 3PM from NSW.

At this current time, we are not offering pick-up service.

Once the order has been fulfilled and packed by our team, it can take:
Standard Post: 4-7 business days
Express Post: 1-3 business days

You will get a link sent to your email with your tracking number, this will help you determine when your order will arrive.

If you need to change your shipping address, we will be able to change it if your order has not been shipped out yet.

Please contact us and we can help you!

Simply send us a message and let us know that you are returning your SIM cards.

If they are returned undamaged or unused we are happy to refund your purchase or give you a store credit.

Please ensure you read through our Return Policy for more information.

We don't cover the postage cost of sending the SIM back, if you remove the “Return to Sender” sticker on the envelope, you’ll have to pay for postage. If you didn’t remove it, the postage will be free by default.

Our SIMs/ eSIMs generally have no issues, however nothing is a guarantee. Sometimes they have unforseen technical issues that will need some fiddling around to fix.If you land and your SIM/ eSIM does not work as expected then you will need to:

1. Ensure you have followed all steps in your SIMs/ eSIMs digital PDF guide.

2. Reach out to us for support via our Live Chat, Facebook or email us

3. If our technical support can't solve your issues then you will be entitled to our Money Back Guarantee and we will help you find the best local option for the rest of your trip.

Please read the terms and conditions of our Money Back Guarantee.

We get alot of positive feedback from our customers about how easy it is to use our SIM/ eSIM cards.

However, there can always be the chance of technical issues.Generally these issues can be resolved easily.

Some common issues:

1) The data has not connected.This can be due to your mobile phone not having the correct 'APN settings'. You would simply need to follow the instructions in our PDF Guides.

2) SIM not activatingYou need to ensure 'Data Roaming' is enabled on your device to allow the SIM to connect to the overseas network.

This is explained in the 'Getting Started' section of our PDF Guides.

We have a 100% Money-Back Guarantee policy which means if the SIM is not working how it is meant to, we will refund you your money back.

You must download our SIMs guide for the SIM you have and contact us via our Live Chat, Facebook or email us at hello@simsdirect.com.au to ask for help if you're still having issues.

There is always the possibility of manufacturing issues and network problems that can’t be resolved.

Therefore, we have a money-back guarantee for all our customers to protect against faulty SIMs.It is extremely important to us as a business that our customers aren't left empty-handed.

However, we need you to work with us to claim your money-back guarantee. That means contacting us when you're overseas (via WiFi if your SIM won't connect).

If you can't contact us whilst overseas, just remember to take screenshots of the error and your APN settings so that we can help you out after you return!

Please read our full policy here.