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Who should use SimsDirect?

Aussie travellers! We are here to help Aussies travel connected.

Our travel SIMs are perfect for Aussies who are going on holiday, visiting friends and family or working abroad.

Check out what our customers have to say about us :)

What are our products?

Our SIMs are local prepaid SIMs from other countries. We import them here to Australia to help Aussies find, buy and use SIM cards while travelling. We source our products from the best Telco's overseas to ensure our customers have a good experience while travelling.

Why should I use SimsDirect SIM Cards?

Our products give you another option to choose from so you can travel connected. It was be a little confusing knowing what option to choose for your overseas trip. The common options are:

a. Wait until you land and buy a prepaid SIM at a local shop

b. Use data roaming with your Aussie SIM

c. Use '$10 a day' roaming with your Aussie SIM

d. Use an 'international' or 'global' SIM

e. Stick to free wifi in hotels, airports and cafes

Many of our customers choose to use our SIMs instead of these options for various reasons.

Some of the most common being:

1. It's the best value for money. Prepaid SIM Cards offer the lowest price for data and calls.

2. It's convenient. Having your SIM organised prior to leaving is much easier than waiting until you land.

3. You can avoid roaming charges. Turning on your Aussie SIM overseas can lead to nightmare bill shocks when you return home.

Are there any hidden roaming charges?

Nope. We are here to help you save on your roaming. With our prepaid SIMs you get exactly what you pay for with no additional fees or costs. For as little as $2 a day, we offer the best way to travel connected.

Can I use these SIMs with my phone?

As long as your phone is unlocked then you can use our SIMs. Simply take out your Aussie SIM (keep it safe!) and replace it with your new SIM from SimsDirect. When you return home simply dispose of your travel SIM and switch back to your Aussie SIM.

Any of our SIMs that have special phone requirements will have it clearly described in the product descriptions, you can also chat with us to make sure your device is supported.

Can these SIMs be topped up or recharged?

Some of our products are rechargeable but most are not. Seeing as they are SIMs from other countries they usually are too difficult to top up or simply don't allow top up at all. Make sure to read all the details of your SIM before you purchase.

All our SIMs store no personal information so we offer our products with 'multi-SIM' discounts if you need more than 1 SIM. Simply dispose of your SIM and replace it with another prepaid SIM to extend your duration/data usage.

Can I keep my Aussie mobile number?

No, our products come with an overseas local number. So you would need to share your new number with friends and family for them to contact you. While your travel SIM is inserted calls to your Australian number will not go through as it is not connected to a network.

How do I get started?

Simply find a SIM and order online. We will be with you every step of the way so if you run into any trouble, just message us and we will be with you as fast as humanly possible!

Can I use these SIMs with my phone?

As long as your phone is unlocked then you can use our SIMs. Simply take out your Aussie SIM (keep it safe!) and replace it with your new SIM from SimsDirect. When you return home simply dispose of your travel SIM and switch back to your Aussie SIM.

Any of our SIMs that have special phone requirements will have it clearly described in the product descriptions, you can also chat with us to make sure your device is supported.

What if my SIM doesn't work?

Our SIMs generally have no issues, however nothing is a guarantee. Sometimes SIMs have unforseen technical issues that will need some fiddling around to fix.

If you land and your SIM does not work as expected then you will need to:

1. Ensure you have followed all steps in your SIMs digital PDF guide.

2. Reach out to us for support via our live chat, facebook or email us at help@simsdirect.com.au

3. If our technical support can't solve your issues then you will be entitled to our Money Back Guarantee and we will help you find the best local option for the rest of your trip. Please read the terms and conditions of our Money Back Guarantee.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express and Paypal.

Additionally you can buy now and pay later with 0% Interest through ZIPpay.

Do you provide a tax invoice?

You will be able to download a PDF invoice after you have purchased. This can be found in your order confirmation email.

How will I know if my order was placed?

You will receive an order confirmation email after you have placed your order. You can also confirm with us by contacting us via live chat or email.

What discounts do we offer?

Multiple SIM Cards

We offer a 10% discount if you are purchasing more than 1 SIM card. You can use the discount code MULTISIM10.

First Time Customer

We are always looking to bring Aussie travelers on as customers. So if you are a first time customer reach out to us and we will be happy to offer a discount :)

How many discounts can I use?

We only accept one discount per order.

How do I use discounts?

You can use your discount code during checkout after you have added items to your cart and entered your details. When you apply the discount it will reduce your grand total before you are billed.

What about returning customers?

We are working on providing a program to our loyal customers where you can earn connect points* by spending with us. You will be able to convert these points into unique discount codes.

How does delivery work?

We ship all orders with Australia Post via Registered (4-7 business days) or Express postage (1-2 business days).

We do 'same day' dispatch up to 3PM from our office in NSW.

What if I leave really soon?

Message us on live chat or email and we can see if there is enough time to get you your SIM cards!

Do you have a pick-up location?

We don't do pick-ups generally, but if you are in Sydney and in need of a SIM desperately before you go. Reach out to us and we can try our best to organise a pick-up from our office. No guarantees as we aren't always available.

When will my order arrive? (business days)

How do I get 'next day' shipping?

If you order before 3PM and you are in the Australia Post Express Network then your order will be with you the following business day.

The express network covers 80% of Australian adresses including all metropolitan areas and mjor cities. You can learn more on Australia Post's website.

How can I edit my shipping address?

If you need to change your shipping address, we will be able to change it if your order has not been shipped out yet.

Please reach out to us via our Live Chat, Facebook or email us at help@simsdirect.com.au.

How do I return my SIM cards?

Simply send us a message and let us know that you are returning your SIM cards. If they are returned undamaged or unused we are happy to refund your purchase or give you a store credit.

Our return address is:

SimsDirect
302A/30 Innesdale Rd Wolli Creek
NSW

If your flight has been cancelled or your plans have changed due to the current international travel situation, we’d be happy to offer you store credit.

What if my SIM doesn't work? (Tech Support)

Our SIMs generally have no issues, however nothing is a guarantee. Sometimes SIMs have unforseen technical issues that will need some fiddling around to fix.

If you land and your SIM does not work as expected then you will need to:

1. Ensure you have followed all steps in your SIMs digital PDF guide.

2. Reach out to us for support via our Live Chat, Facebook or email us at help@simsdirect.com.au

3. If our technical support can't solve your issues then you will be entitled to our Money Back Guarantee and we will help you find the best local option for the rest of your trip. Please read the terms and conditions of our Money Back Guarantee.

What are some common issues?

We get alot of positive feedback from our customers about how easy it is to use our SIM cards. However, there can always be the chance of technical issues.

Generally these issues can be resolved easily.

Some common issues:

1) The data has not connected.

This can be due to your mobile phone not having the correct 'APN settings'. You would simply need to follow the instructions in our PDF Guides.

2) SIM not activating

You need to ensure 'Data Roaming' is enabled on your device to allow the SIM to connect to the overseas network. This is explained in the 'Getting Started' section of our PDF Guides.

What is your refund policy?

We have a 100% Money Back Guarantee policy which means that if you have a bad experience with the product and received no value from the product, we will refund you your money back.

The terms are:

a) You must reach out to us via our Live Chat, Facebook or email us at help@simsdirect.com.au to communicate your experience.

b) Once we have verbally agreed to a refund, you must email us at refunds@simsdirect.com.au for us to process the payment back to your account.

How soon will I get my refund?

After you have reached out to us and our refund has been confirmed and processed, please allow 3-5 business days for your refund to show up on your payment account.

Why do you offer a 100% Money Back Guarantee?

There is always the possibility of manufacturing issues and network problems that can’t be resolved.

This is why we have a money back guarantee available for all of our customers to protect against faulty SIMs and poor experiences.

It is extremely important to us as a business that we take the responsibility and the customer is protected.

However, to claim your money back guarantee we need you to work with us.

For us to better our operations we need to completely understand the issues you have faced with the SIM card and have it documented.