How fast can you deliver?
If you are apart of the Australia Post Express Network we can get your order to you the next business day if you order before 12PM AEST with express postage.

Where is it sent from?
Orders are shipped from Sydney via Australia Post.

How do I track my order?
You will receive a tracking number via email after we have dispatched your order from our office, you can track online with Australia Post.

When do you dispatch orders?
Same day dispatch before 12PM AEST, every day of the working week.

How much is delivery?
Standard - Free
Express - $7.99

What if I need help?

Our SIMs generally have no issues, however, nothing is a guarantee. Sometimes SIMs have technical issues that need troubleshooting.
If you land and your SIM does not work as expected then you need to follow these steps:
Step 1. Ensure you have followed all steps in your SIMs digital PDF guide.
Step 2. Reach out to us for support via Facebook live chat or email us at hello@simsdirect.com.au. We are active between 10am - 6pm AEDT
Step 3. If our technical support cannot resolve your issue you will be entitled to our Money Back Guarantee and we will help you find a local option for the rest of your trip

How can I make calls & texts?

This SIM does not come with calls or texts. However, you can use your data to make calls and texts.

We highly recommend using data applications as a smart alternative.

If you are wanting to call internationally:

We recommend using Skype. You can purchase credit and use it to make international calls to any number in the world at very affordable rates that are much cheaper than international call rates. $10 will get you roughly 250 minutes worth of international calls. It's just like using your mobile but it uses internet data to make the call. Very handy! Works for landlines and mobile numbers.

How do I find my new number?

You can find your mobile number when the SIM is inserted & active by going to your contacts and finding: My Number.

Is this enough data for me?

6GB of data over 15 days is suitable for web browsing, Google maps, emails, social media and data messaging.

If you are planning on streaming videos or downloading large files then you may want to grab a second SIM card for more data.